Sprint Nextel customer service rep. harasses client; Sprint cancels his account

Sunday, July 22, 2007

Virginia – Joshua Brady, a former Sprint Nextel customer, has had his cellular phone account shut off, but not because he wasn’t paying the phone bill, or even because he was late on payments, but because a customer service representative who assisted him, began to call him outside of her job, and make death threats to him in September of 2006. She was never fired for her actions, Brady says.

Brady has agreed to be interviewed by Wikinews to tell his story. All information and claims have been logged with Brady’s attorney and federal authorities.

The representative from Sprint Nextel, who for safety reasons is only being identified as Jessica, was working at the company’s call center in Ontario, Canada where Brady’s call to customer service was directed. According to Brady, Jessica then began to call him outside of her job duties at the call center after their first contact.

Brady called the center around 6:00 p.m. (eastern time) on a Saturday and attempted to receive help on a billing question and to find a way to stop prank calls. Brady requested a “soc code”, a code placed into the phone, that would allow for the number that was pranking him to be blocked. Unfortunately, Jessica did not know what that was, but tried unsuccessfully to find it. According to Brady, the only thing she could find was “the ANI feature call centers have.”

Brady then described to Jessica the billing issue he was having. He was being charged “for text messages I was not making”, even though he had unlimited text messaging with his billing plan. Meanwhile, Jessica called for a supervisor to help locate the code. As this customer service request over the phone was taking quite a bit of time, the two of them then started to discuss what two people would normally discuss if just chatting; sports, the weather, movies and music and if Virginia was a nice place to go on vacation. The supervisor then came by Jessica’s station with no luck on finding a code.

Later that night, around 10:30 p.m., Brady received a call. He answered it and much to his surprise, it was Jessica. He answered the phone with the usual “hello” and the voice on the other end answered with “hello Josh.” Brady was “surprised” that she had not said “hello Mr. Brady.”

“I then asked who it was, and she said Jessica. She told me about her day, and hoped that I did not mind her calling.” Then according to Brady, she started to describe how much she hated working in a call center, and how the job “pays the bills”, and asked if she could “come visit me sometime”. Brady said that he “immediately started to record” the call. Brady also stated that Jessica was not aware she was being recorded, and that further conversations were recorded without her knowing.

The call lasted about 15 minutes, but Brady said she “spoke so fast and moved along through things” that he “didn’t have a chance to talk if I wanted to. It [the call] ended with me interrupting her and telling her I had to go to dinner with a friend.”

Brady immediately called customer care back and reported Jessica’s actions to a supervisor (Jason), and the Floor Manager (Also named Jessica) at the Coos Bay call center, which is where his call happened to be directed. The advice he received was to “play along” and continue to report her actions until they could locate someone “better equipped” to handle the situation.

Jessica then began to call “about every other day or so” which turned out to be almost 30 calls, according to Brady who reported each call she made to Sprint Nextel.

Sprint Nextel then told Jessica to cease and desist all contact with Brady, but that didn’t stop Jessica from contacting him. She somehow found out the screen-name of his AOL Instant Messenger account, and left messages threatening to kill him. Brady logged the messages and faxed them to Sprint, who about a week later sent Brady a letter, saying that his accounts have been terminated.

“The purpose of this letter is to inform our that our office has received a complaint regarding your recent questionable interactions with our customer care group. Recent interactions with our company have prompted us to formally contact you. Sprint Nextel terms and conditions state that “termination of services. consistent with this agreement…”, said the letter from Sprint Nextel.

Brady states that Jessica is still employed with Sprint Nextel, despite the fact that all instant messages left by Jessica were forwarded to Sprint Nextel.

As recently as July 10, 2007, as many as 1,000 accounts were terminated by Sprint Nextel because customers were complaining too much and asking too many questions about billing.

“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” said one letter to a sprint customer as recent as June 29, 2007. The letter states that the service will be terminated just one day after the letter was written despite saying they “understand switching to a new carrier causes an inconvenience.”

Two weeks ago, Sprint addressed the media about the mass-cancellations. “These accounts have been researched very carefully,” Sprint spokeswoman Roni Singleton said. “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly.”

“If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Singleton said. “Our priority is to improve the customer experience.”

Wikinews sent e-mails to Sprint Nextel on July 20 regarding the Brady incident; to date no response has been received.

Update: On July 23, 2007, Wikinews received an email response from a Sprint representative, going to some length to explain the termination of the customers who were calling up to hundreds of times a month. No information was given on the Brady case covered in this article; “customer privacy considerations” were cited as the reason and “no comment” was Sprint’s reply.

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Irish National Pensions Reserve Fund gains 2.4% in first quarter

Friday, April 22, 2005

Ireland’s National Pensions Reserve Fund (NPRF) has posted a 2.4% return for the first quarter (9.6% annualized). On March 31, the funds value stood at €12.3bn, a rise of €290m (excluding state contributions) since December 31.

Donal Geaney, the fund’s chairman, told the press that growth in the past quarter had been driven by the Fund’s European equity investments.

Mr Geaney, former Élan CEO, has pursued a policy of diversification since February of this year, with the stated aim of placing a larger amount of the funds assets in companies with small market capitalizations and in property funds.

The fund was set up by the National Pensions Reserve Fund Act, 2000 to partially meet the expected rise in Irish pension costs from 2025 onwards.

Retrieved from “https://en.wikinews.org/w/index.php?title=Irish_National_Pensions_Reserve_Fund_gains_2.4%25_in_first_quarter&oldid=438018”

Abu Dhabi starts constructing ‘green city’

Monday, February 11, 2008

The United Arab Emirates (UAE) has started construction of its so called ‘green city‘ which will be named Masdar City. It is a city which is designed to have no carbon emissions, cars, or waste. It will cost $22 billion (£11 billion) and take eight years to make. It will be able to hold a population of 50,000 people and 1,500 businesses. The city will cover 1,483 acres (6.00 km²).

The city was designed by Foster and Partners, a British company.

“No one has ever built a zero-carbon city before. Nor one producing zero waste or fully powered by renewable energy. Masdar City will accomplish all three,” said Sultan Al Jaber.

The city will have a personal electrical power supply mainly from two renewable energy sources: wind turbines and solar panels. Water will be provided through a solar-powered desalination plant and air conditioning will be provided naturally from wind towers.

It is planned to save more than $2 billion in oil over the next 25 years along with creating more than 70 000 jobs.

We are creating a city where residents and commuters will live the highest quality of life with the lowest environmental footprint.

The immense project will be supported by a company created for it called ‘Masdar Initiative’, which will develop and commercialise clean energy technologies. It will also be supported by the WWF, a global conservation charity, and it is hoped that international joint ventures will bring in more money.

Some people fear that Masdar will become a domain for the luxury development of the rich, because the city is located by Abu Dhabi and Abu Dhabi International Airport.

Dr Al Jaber said, “We are often asked why we are setting our goal so high. Our answer is because someone must… Someone must push the envelope to create the solution that we, as a global community, so urgently require.”

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Major fire results in significant damage to Texas apartment complex

Thursday, October 7, 2010

An apartment complex in Tyler, Smith County, Texas, incurred substantial damage during a major fire on Wednesday evening. Fire authorities were forced to close Shiloh Road, a busy street which runs adjacent to the complex, for several hours while multiple city units fought to douse the blaze. Eye witnesses report that screams of animals and people were heard. A local news source described the blaze as “massive”, adding that while no-one was injured during the blaze, one cat was killed. One witness told a local news agency: “It engulfed it pretty quick. It’s amazing to see how quick a fire can go like that. It just started on one end and took over.”

8 apartment units were reportedly totally destroyed in the incident. Initial reports indicate that the fire started in an upstairs apartment and spread rapidly. Local medical personnel were alerted to expect a large number of casualties. A woman, who lives in the neighboring apartment complex and was present during much of the event, spoke to Wikinews on the condition of anonymity. “It was unbelievable,” she said. “There were firetrucks and police cars everywhere. It was the biggest fire I’ve ever seen.”

Fire officials have stated that they believe the cause of the fire may have been faulty wiring, adding that there was no evidence to suggest arson. On Thursday morning, local news outlet KLTV reported that many residents of the complex praised the fast and aggressive response of local firefighters. 61-year-old Cecile Hughston said that she was in her home about one block from the fire when she saw the flames. She said: “I was inside my house and I could see the flames, they were stretching up toward the sky. I was terrified.” Multiple clean-up workers were present at the complex on Thursday morning and the damaged building was cordoned off with police tape.

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Australian Football League’s Richmond Tigers beat GWS Giants by 12 points

Saturday, June 16, 2012

Earlier today in a twelfth round Australian Football League game played in rainy Sydney, the Richmond Tigers beat the expansion GWS Giants by a score of 11.20.86 to 12.2.74.

Jeremy Cameron led the Giants in scoring with three goals. Rhys Palmer and Toby Greene each scored a pair of goals. Jonathon Patton, making his first appearance with the team, scored a goal. On the Tigers side, Daniel Connors led in scoring with three goals and one behind, while Jack Riewoldt also scored three goals.

According to the Australian Associated Press, a Richmond loss would have been embarrassing for the finals aspirants, a feat the team avoided by attempting 17 more goals than their opposition.

In other games this round: the West Coast Eagles beat the Carlton Blues 79–69 in Perth; the Adelaide Crows beat the St. Kilda Saints 115–111 in Adelaide.

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Interview with Ton Roosendaal about Elephants Dream and free content movies

Sunday, May 21, 2006

Three days after the Internet release of the free content 3D short Elephants Dream (see Wikinews coverage), we exchanged e-mails with Ton Roosendaal about the reaction to the film, open source filmmaking, and the changes to Blender that resulted from the production. Ton Roosendaal is the lead developer of the Blender 3D rendering and modelling software that was used for the movie. He is also the chairman of the Blender Foundation, a non-profit organization which was formed in support of the software and projects like Elephants Dream.

How much money did the Blender Foundation spend on producing the movie? Has the money been fully recouped by DVD orders and donations?

We still have to finish the final bookkeeping for this project. It has been executed in co-production with the Netherlands Media Art Institute, and we each had our own internal budgeting for the project. When you exclude expenses of pre-production and producer personnel, the total budget was about 120,000 €, of which we covered half. Our contribution was roughly covered half by the DVD sales, and half by European Union support (http://www.uni-verse.org consortium).

One of the most common criticisms of CGI films is focus on technology over content. For instance, Final Fantasy: The Spirits Within flopped with audiences, in spite of being an undisputed technical milestone. I’ve seen many reviews that criticized the plot of “Elephants Dream” as too bizarre or confusing. In retrospect, are you happy with the story development process?

Haha, I knew the story and plot would get a mixed acclaim. There’s a couple of reasons I’d like to mention for it.

First of all; the criticism resembles how people witness Blender itself, too. Many people expect that Free Software is an easy accessible mass audience product. We get a lot of complaints by non-artists that they can’t get into the software easily, whilst the complexity of commercial products like Maya or Houdini is perceived as a confirmation of its “quality”. Apparently an Open Movie created similar expectations with the audience.

Luckily we also got many positive reviews of the artistic result of the movie. It is quite abstract, but definitely has many layers of information, inspiring many of the viewers to see relevant real life messages hidden here.

For this project we’ve teamed up with the Netherlands Media Art Institute, internationally renowned as a resource for video art. So for Elephants Dream, we’ve had the luxury to challenge ourselves to create real independent artistic content as well. The artists had a lot of freedom from the start; they were responsible for the concept, story and creative development of the entire movie. This has resulted in a lot of quite personal choices, based on what the artists liked to do themselves. I really cherish such an approach, it has resulted in a very motivated team working crazy hours the last months to get it all realized.

But, most importantly; the main target of our project was not only to create a 3D movie short, but to experiment with ways to improve the efficiency and quality of open source development. On this aspect only, this project was just a huge success, and the main reason for our sponsors (the DVD pre-sale) to support it. I know they might have liked a cartoonish funny movie with furry animals better, but for that you get already pretty well served by the bigger 3D animation studios. 🙂

I’m the first to admit that – looking back especially – certain aspects worked out quite weakly; there’s loose ends and questionable decisions, especially in story development and continuity. That’s just the risk of doing experiments, and nothing I regret really. The five artists from our user community who were invited to make the movie were young people with no professional background in filmmaking. Their personal incentive to participate in this project was also to learn from it, and to create a good portfolio for their future career. I’ve witnessed them grow in competence in the past year enormously, something I’m incredibly proud of.

On the technical level, the only major criticism I’ve seen of “Elephants Dream” is the character animation, especially in the opening scene — many reviewers felt that the movements seemed a bit unnatural. Do you agree with these criticisms? If so, what do you think can be done to improve on that level?

Yeah, the challenge the artists set themselves – to use quite realistic personages – is also something that easily works against you. In many animation movies they introduce characters in the beginning in a way you get used to their specific characteristic movements, so you accept a certain level of non-realism easily. (Check the weird walk cycles in The Incredibles for example). Another aspect is that we’ve started work on the first scenes, and ended with the last scenes. I can clearly see the animation quality increase, and that whilst the ending scenes were done in much less time due to time constraints.

We also didn’t schedule to do 9.5 minutes of animation either…. Originally it was more like 6. But, it’s always easier to look back to define the right decisions, eh? 🙂

I’m very happy with the reviews we got so far; luckily the movie was perceived as a professional quality product, and reviewed based on comparisons with what the big studios come up with. Even when we couldn’t satisfy all these quality demands, it has luckily not been branded as a pathetic presumptuous attempt by amateurs!

Do you think there is hope for a full-length open movie project in the near future? Would the Blender Foundation be interested in such a project, or do you intend to continue focusing mainly on shorts?

I’d like to wait a little while with defining what a next project would look like. Given the constraints of “organizing projects to improve open source development”, we might have not much choice either. It would probably mean to work with a new team each time, so most likely be based on shorts only. On the other hand, there’s also clear signals that this approach works well, and creates excitement and involvement of a lot of people, also from producers and sponsors. That might enable us to set up a next project based on larger targets. For a full-length feature film however, we should involve a sufficient amount of experienced film makers as well, and/or invite the first team to participate again. That would put a lot of pressure on the required budget…. You can’t do that based on a 1000 DVD pre-sale target. Would more be like 20,000 or so…. 🙂

How did the process of making the movie feed back into the development of Blender? Are there major technical changes that were made only or primarily because of the film?

Already during the pre-production phase the artists have defined the key targets for Blender development. This then was coordinated with the online development community too. I’ve done the most crucial (re-)development mostly myself, though. Especially on the character animation tools, on the rendering pipeline and compositing tools.

It is especially the latter I’m most satisfied with. In 3D movie production the compositing stage creates a giant content bottleneck. By transparently integrating this in our render-pipeline, a very efficient workflow has been achieved. And, not to forget, Blender now also offers the first production-level open source compositor on the market!

The current summary you can find in our work-in-progress release notes.

What are the key technical features in Blender you want to add or improve for future movie projects?

Depends on what the movie is about! There’s always hundreds of features you can work on. However, we’ll have to work on that anyway, movie project or not. There’s a lot of professionals using Blender now, and they can’t wait for the Blender Foundation to do movies! Look at this studio for example:http://www.plumiferos.com/

I read that at least one proprietary software package, Reaktor, was used for the sound effects. Is this because no equivalent free software solution exists yet? Will future projects have a “free software only” policy?

We’ve limited the “Open Source tools” requirement to our own Studio Orange only. That was what we could keep in control at least, and I can tell you it was not always easy even… 🙂

For sound and music we’ve decided from the beginning to seek an external sponsor. We have chosen to work with the best quality studio and composer we could find, preferably using open source, but not as a prerequisite.

My own competence is solely within the CG [computer graphics, Ed.] side of movie making. When it comes to music editing, or video encoding and DVD authoring, I could only decide to choose to work with external parties with proven competences in that area. I have to be practical in projects like this, especially to ensure it will be realized.

Hopefully, now we’ve got so much attention world wide, we can involve more non-CG open source next time, too. I will definitely strive for the maximum here, but it will fully depend on the amount of professional support we can get.

Blender itself was originally closed source freeware, until it was “liberated” through a fundraising campaign. If you could choose one proprietary application to “set free” where such a goal could be realistically achieved, which one would it be?

Well, the “realistically achieved” demand makes it quite difficult. 🙂 Looking back at similar cases, like Mozilla and OpenOffice.org, it was always very circumstantial. It just happens sometimes, you can’t organize something like this to happen in advance. The only common denominator is “a company in troubles”… so, who’s in trouble now?

What is your personal favorite computer-animated full-length film?

Uuuh… that differs every week! Probably Ice Age (the first one). Mostly because they didn’t overdo showcasing 3D technology so much, but created truly adorable characters and great funny gags.

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Illinois high schools now required to buy insurance for athletes

Tuesday, August 6, 2013

This past Sunday, Illinois Governor Pat Quinn signed into law a bill known as “Rocky’s Law” that requires Illinois high schools, through the local school district, to buy catastrophic injury insurance up to US$3 million or medical costs for up to five years, whichever one comes first, that covers student athletes. The insurance must cover student athletes while they are competing.

The legislation was named after Rasul “Rocky” Clark. In 2000, the Eisenhower High School football player became paralyzed from the waist down as a result of a tackle during a game. His school based health insurance covered the costs of his medical treatment. A legislator sponsoring the bill noted that the need for this type of insurance is rare. Clark’s mother attended the legislation signing. Her son died last year.

Before parents can claim money from school insurance, they first must pay out US$50,000. Schools have until January 1, 2014 to comply with the law. Schools cannot charge students more than US$5 to defray the cost of insurance. If a school district already requires student to be covered through private health insurance, they are exempted from this law.

Retrieved from “https://en.wikinews.org/w/index.php?title=Illinois_high_schools_now_required_to_buy_insurance_for_athletes&oldid=1970513”

Australian Football League’s Richmond Tigers beat GWS Giants by 12 points

Saturday, June 16, 2012

Earlier today in a twelfth round Australian Football League game played in rainy Sydney, the Richmond Tigers beat the expansion GWS Giants by a score of 11.20.86 to 12.2.74.

Jeremy Cameron led the Giants in scoring with three goals. Rhys Palmer and Toby Greene each scored a pair of goals. Jonathon Patton, making his first appearance with the team, scored a goal. On the Tigers side, Daniel Connors led in scoring with three goals and one behind, while Jack Riewoldt also scored three goals.

According to the Australian Associated Press, a Richmond loss would have been embarrassing for the finals aspirants, a feat the team avoided by attempting 17 more goals than their opposition.

In other games this round: the West Coast Eagles beat the Carlton Blues 79–69 in Perth; the Adelaide Crows beat the St. Kilda Saints 115–111 in Adelaide.

Retrieved from “https://en.wikinews.org/w/index.php?title=Australian_Football_League%27s_Richmond_Tigers_beat_GWS_Giants_by_12_points&oldid=4360026”

New York City considers stricter regulations on trans fat

Thursday, September 28, 2006

The Health Board of New York City on Tuesday presented a plan to ban trans fatty acids (or trans fat) from the eateries in the city. The ban would not involve grocery stores, or natural trans fat that is present in dairy products or meat from ruminants.

The proposal follows a campaign last year to encourage restaurants to cut down on using trans fat themselves, but recent surveys show that the campaign was unsuccessful. In 2003, the city already instituted a smoking ban in restaurants, which was met with protest, but the measure has been copied in many other states since.

In Western countries, most trans fat in food today is the result of industrial processing, and has been linked to coronary heart disease. Frying oils, shortening and margarines with trans fats have easier storing requirements. Artificial trans fat is considered by some experts to be even more dangerous than natural trans fat.

The new limit would be at 0.5 grams of trans fatty acids per menu item, whereas a typical serving of French fries contains about 8 grams. It would be instituted in several phases, allowing time for eateries to adapt.

The plan would also have serious implications for both fast food chains and restaurants. A spokesperson for the New York State Restaurant Association reacted with disbelief, stating that “Labeling is one thing, but when they totally ban a product, it goes well beyond what we think is prudent and acceptable,” referring to the U.S. Food and Drug Administration’s requirement for food labels to list trans fat, a measure taken last January.

The Boards Health Commissioner Dr. Thomas Frieden on the other hand said the ban would be a challenge for cooks, but substitute oils can easily be found. Comparing it to lead paint, he said “It is a dangerous and unnecessary ingredient”, adding that “No one will miss it when it’s gone.”

A similar ban is being considered in Chicago, but would only target companies with annual revenues over $20 million, thereby targeting exclusively major fast-food restaurants. The U.S. brands Wendy’s, Crisco, Frito-Lay, Starbucks, Subway, and Kraft’s have already taken action to remove trans fat from some of their products.

Denmark became the first country in the world imposing strict regulations on trans fatty acids in March 2003. McDonalds consequently started using trans fat-free oils in Denmark, but has not yet switched over in the United States.

A public hearing is scheduled on October 30, and a final vote on the proposal is scheduled for December.

Retrieved from “https://en.wikinews.org/w/index.php?title=New_York_City_considers_stricter_regulations_on_trans_fat&oldid=1982814”

Wikinews interviews Democratic candidate for the Texas 6th congressional district special election Daryl Eddings, Sr’s campaign manager

Tuesday, April 20, 2021

Wikinews extended invitations by e-mail on March 23 to multiple candidates running in the Texas’ 6th congressional district special election of May 1 to fill a vacancy left upon the death of Republican congressman Ron Wright. Of them, the office of Democrat Daryl Eddings, Sr. agreed to answer some questions by phone March 30 about their campaigns and policies. The following is the interview with Ms Chatham on behalf of Mr Eddings, Sr.

Eddings is a federal law enforcement officer and senior non-commissioned officer in the US military. His experience as operations officer of an aviation unit in the California National Guard includes working in Los Angeles to control riots sparked by the O. J. Simpson murder case and the police handling of Rodney King, working with drug interdiction teams in Panama and Central America and fighting in the Middle East. He is the founder of Operation Battle Buddy, which has under his leadership kept in touch with over 20 thousand veterans and their families. He was born in California, but moved to Midlothian, Texas. He endeavours to bring “good government, not no government”. Campaign manager Faith Chatham spoke to Wikinews on matters ranging from healthcare to housing.

An Inside Elections poll published on March 18 shows Republican candidate Susan Wright, the widow of Ron Wright, is ahead by 21% followed by Democrat Jana Sanchez with 17% and Republican Jake Ellzey with 8% with a 4.6% margin of error among 450 likely voters. The district is considered “lean Republican” by Inside Elections and voted 51% in favour of Donald Trump in last year’s US presidential election. This is down from 54% for Trump in 2016’s presidential election, the same poll stated.

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